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Waarom nu een interactieve kiosk gebruiken?

In more and more sectors you see interactive kiosks that are used for a wide range of applications. Do you want to check in at a hotel? Or do you want to order a product that is not available in the store? Then you have probably seen an interactive kiosk! The technology of these kiosks ensures streamlined processes, an increase in productivity and engaged employees and customers at your company. Kiosk technology continues to evolve at a rapid pace, introducing new hardware and software options that can help you get the most out of the kiosk.

Today's and tomorrow's customers expect immediate customer service and a pleasant customer experience. Wherever they are, online or in a physical store, delivering these modern customer experiences is possible with an interactive kiosk. Learn more about the key benefits of interactive kiosks for your business in this article.
1. The perfect customer service
An interactive kiosk ensures good customer service in your company, because of the fully personalized user experience. Each customer interacts with the kiosk in their own way. All the information he needs is at his fingertips and he can easily operate the kiosk via the touchscreen. These touchscreens are of course of high quality and available in different sizes, in order to match the application of the kiosk exactly.

Interactive kiosks have a lot of different functions. For example, customers can ask for route information at a kiosk, get help and advice or place a pre-order. A kiosk is therefore not only informative, but can also provide additional sales and therefore more profit. Because the kiosk takes over all these functions from your employees, they have time to solve more complex customer questions.

2. Lower costs
Every company wants to keep costs as low as possible, that's a fact. An interactive kiosk can help you with this in a relatively short time. Many organizations find that after implementing the kiosk, they can reduce the number of employees. The kiosks take over tasks that employees used to do. In addition, they can work 24 hours a day and are cheaper than employees because they don't need breaks, training, vacations or salary increases. While it is of course not possible or desirable to replace all your employees with interactive kiosks, the kiosks can play an important role in reducing overall costs.
Women experiencing service at a kiosk
3. More efficiency
Interactive kiosks can therefore help to save costs, but also ensure more efficient business processes. Because the kiosk takes over tasks, employees can complete other tasks, generate additional purchases through personal selling and ultimately increase profits. In addition, interactive kiosks are very accurate and do not make human errors in, for example, ordering or payment processes. Finally, interactive kiosks are efficient because they complete tasks faster than an employee. In short, a kiosk is not only cost effective, but also very efficient.

4. More sales in your store
Do you want to increase sales in your store? That doesn't have to be difficult with an interactive kiosk! You can use a kiosk for help and advice or directions, but also for orders through self-service. Think, for example, of ordering a product online that is not in stock; a kiosk can easily help the customer with this. In this way, the kiosk becomes one of the drivers behind your sales and an interesting touch point for the customer journey. You can completely personalize the modern design of the kiosk to the 5. Valuable insights 
someone ordering at a self-service kiosk

When a customer uses your interactive kiosk, you can store this valuable information. For example, you have more insight into the way in which customers collect information or order articles. By combining the individual information of all customers, you get an overview with all kinds of valuable insights. You may notice through this overview that the majority of customers ask for advice on a certain topic or that they order a product very often. You can then easily highlight these through the interactive kiosk. Thanks to the valuable insights that a kiosk collects, you can easily respond to customer needs and easily increase your turnover.

Do you have a specific question for your customer? Then integrate a customer survey in your interactive kiosk. Also in this way you can collect new and valuable information from your customers about your company. However you use all the new insights, they will help you make improvements. This allows you to increase your revenue, increase the average sales value and create more customer satisfaction.

Our interactive kiosk specialists are ready to help
The Pan Oston team is ready to help you successfully integrate interactive kiosks into your business. Depending on your requirements, the kiosks are fully customized and personalized. In addition, at Pan Oston you have the freedom to choose the technology that best suits your business. Every step in the integration process is proactively guided, from the initial design to installation at your company.

Pan Oston's current customers come from a variety of industries and business sizes. A few examples of our customers are M&S, SPAR and Starbucks. With more than 170 specialists and more than 50 years of experience, Pan Oston helps these customers through in-house design, production and project management. When you choose Pan Oston, it means that you benefit from all the expertise that is present in our team. And did you know that Pan Oston won the Red Dot Designaward for the BLUE FIRE kiosk? Or that Pan Oston has an ISO 9001 accreditation in recognition of its good quality management?

Interested in an interactive kiosk? Contact our sales team today to discuss your requirements with one of our specialists. Contact us!

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